Refund Policy

At OG Concierge & Chauffeurs, we value your time and are committed to providing reliable, professional, and high-quality transportation services. By confirming a booking with us, you agree to the following terms:

1. Cancellations

Cancellations made more than 48 hours before the scheduled service are eligible for a full refund.
Cancellations made 24–48 hours before the scheduled service are subject to a 50% cancellation charge.
Cancellations made less than 24 hours before the scheduled service are non-refundable.

2. No-Shows

Failure to arrive at the designated pickup location at the scheduled pickup time may be considered a no-show and will be non-refundable.
For airport pickups, reasonable consideration will be given to flight delays when flight information has been provided in advance.

3. Delays & Circumstances Beyond Our Control

OG Concierge & Chauffeurs is not responsible for delays caused by traffic, severe weather, road closures, airline disruptions, accidents, or other circumstances beyond our reasonable control.
We will make every reasonable effort to complete the service safely and as scheduled.

4. Booking Changes

Changes to pickup times, locations, destinations, vehicle requirements, or other booking details are subject to availability.
Changes may result in additional charges depending on the revised service requirements.

5. Refund Processing

Approved refunds will be issued to the original payment method.
Please allow 7–10 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your financial institution.

6. Right to Refuse Service

OG Concierge & Chauffeurs reserves the right to refuse or discontinue service when reasonably necessary due to unsafe conditions, unlawful activity, abusive or threatening behaviour, or violation of our booking terms.