Privacy Policy

A legal disclaimer

OG Concierge provides chauffeur, concierge, and travel services with the goal of ensuring comfort, safety, and reliability. While we strive for accuracy and quality, we cannot guarantee that all information on our website is always complete or error-free.

Bookings and services are subject to availability and may change without prior notice. OG Concierge is not liable for delays, cancellations, or issues beyond our reasonable control (such as traffic, weather, or third-party providers).

By using our services, you agree that OG Concierge will not be held responsible for any indirect, incidental, or consequential damages arising from your use of our website or services.

For questions, please contact us at Email - info@ogconcierge.ca

Privacy Policy - Effective Date: August 1st, 2025

OG Concierge (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when you use our website, services, and booking platforms. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

When you interact with OG Concierge, we may collect the following types of information:

Personal Information: Name, phone number, email address, billing details, pickup/drop-off locations, and other details you provide during booking.
Payment Information: Processed securely by third-party payment providers (we do not store credit card details).
Usage Data: Information about how you use our website, including IP address, browser type, device information, and cookies.
Communications: Records of inquiries, emails, or customer service interactions.

2. How We Use Your Information

We use your information to:

Provide and manage bookings for chauffeur, concierge, and travel services.
Process payments securely.
Communicate with you regarding reservations, confirmations, and support.
Improve our website, services, and customer experience.
Send promotions, updates, or offers (if you opt-in).
Comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share your data only in these cases:

Service Providers: With trusted partners (chauffeurs, hotels, airlines, event planners) necessary to fulfill your booking.
Legal Requirements: If required by law, regulation, or legal process.
Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred.

4. Data Security

We take reasonable measures to protect your personal information through encryption, secure servers, and limited access. However, no method of online transmission is 100% secure.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve user experience.
Analyze website traffic and usage patterns.
Remember preferences for faster booking.

You can manage cookie preferences in your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.
Opt out of marketing communications at any time.
Request a copy of the data we hold about you.

To exercise these rights, contact us at Email - info@ogconcierge.ca

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies.

8. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect data from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a revised “Effective Date.”

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

OG Concierge
Email: info@ogconcierge.ca Phone: 672-500-0330