Privacy Policy

A legal disclaimer

OG Concierge & Chauffeurs provides chauffeur, concierge, and related travel services with a focus on comfort, safety, reliability, and professional service. While we make reasonable efforts to keep the information on our website accurate and current, availability, pricing, services, travel conditions, and other information may change.

Bookings are subject to availability and our applicable booking and cancellation policies. OG Concierge & Chauffeurs is not responsible for delays or service disruptions caused by circumstances beyond our reasonable control, including traffic, severe weather, road closures, airline disruptions, or other third-party circumstances.

For questions regarding our services or policies, please contact info@ogconcierge.ca.

Privacy Policy - Effective Date: September 26th, 2026

OG Concierge & Chauffeurs (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a quote, making a reservation, or using our services.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact information: Name, email address, phone number, and other contact details.
Booking information: Pickup and drop-off locations, dates and times, flight information, passenger details, special requests, and other information necessary to arrange your service.
Payment information: Payments may be processed through third-party payment providers. We do not intentionally store complete credit or debit card information on our website.
Website information: Information such as IP address, browser or device information, cookies, and website usage data.
Communications: Information you provide through emails, inquiries, quote requests, or customer-service communications.

2. How We Use Your Information

We may use your information to:

Provide and manage chauffeur, transportation, and concierge services.
Process and confirm reservations and payments.
Communicate with you regarding bookings, changes, confirmations, and customer support.
Coordinate your service with chauffeurs and other service providers when necessary.
Improve our website, services, and customer experience.
Send promotional communications when permitted and allow you to opt out where applicable.
Meet legal, regulatory, accounting, and security requirements.

3. Sharing of Information

We do not sell your personal information.

We may share information when reasonably necessary with:

Chauffeurs, transportation partners, hotels, or other service providers involved in fulfilling your requested service.
Payment processors, website providers, and other trusted companies that help us operate our business.
Government authorities or other parties when disclosure is required by law or reasonably necessary to protect our legal rights or safety.
A successor organization in connection with a legitimate business transaction such as a merger, acquisition, or sale of the business.

We limit information shared with service providers to what is reasonably necessary for the applicable purpose.

4. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, electronic communication, or online storage system can be guaranteed to be completely secure.

5. Cookies & Website Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, and improve the user experience.

Where applicable, you can manage cookies through the options provided on our website or through your browser settings. Disabling certain cookies may affect some website features.

6. Your Privacy Choices & Rights

Depending on applicable law, you may have the right to request access to or correction of your personal information and, in certain circumstances, request deletion or withdrawal of consent.

You may also unsubscribe from promotional emails at any time.

To make a privacy-related request, contact us at info@ogconcierge.ca.

7. Third-Party Websites & Services

Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies when providing information directly to them.

8. Children’s Privacy

Our services are intended for customers arranging transportation and related services and are not specifically directed toward children. We do not knowingly collect personal information directly from children where doing so would be prohibited by applicable law.

9. Updates to This Privacy Policy

We may update this Privacy Policy when our services, business practices, or legal requirements change. The updated version will be posted on this page with a revised Effective Date.

10. Contact Us

For questions, concerns, or privacy requests, please contact:

OG Concierge & Chauffeurs
Email: info@ogconcierge.ca
Phone: 672-500-0330